SCOTT CITY–Wheatland Electric Cooperative Inc., recently completed a member-wide customer satisfaction survey in which members scored WEC as one of the highest rated utilities in the nation.
Both paper and online survey responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States.
For 2024, WEC received an ACSI score of 90 out of a maximum score of 100, the second highest score the cooperative has received to date. This places WEC in the top 15% of electric co-ops surveyed this year, according to Touchstone Energy, a network of nearly 900 electric cooperatives nationwide.
"Receiving an ACSI in the 90s for the second consecutive year is truly exciting for us,” said Bruce W. Mueller, CEO/general manager. “For several years, we've dedicated ourselves to enhancing member satisfaction through multiple programs and services including our capital credits program, new events for young adult members and families, by backing community projects through our Sharing Success Fund, and supporting local food banks through Cram the Van each fall. We’re here for our members, and their positive feedback is energizing!”
Members at WEC’s 2024 Annual Meeting, held on April 24, 2024, across eight meeting locations in southwest and central Kansas, were asked to complete the survey, with the option of remaining anonymous prior to submission. Nearly 230 written responses were collected and submitted to ACSI, as well as just over 150 additional online responses through our website.
WEC’s score is higher than all 2024 investor-owned utility scores and municipal utility scores. It places WEC 16 points higher than the average investor-owned utility score of 74, as well as 15 points higher than the municipal utilities score of 75, per the industry ratings in the 2024 ACSI Utility Sector Report. It is also 12 points higher than the cooperative industry average of 78. For more information, please visit https://theacsi.org.
