In 2025, WEC earned an ACSI® score of 92 out of 100—matching our highest score to date.
This score ranks WEC in the top 5% of electric co-ops surveyed nationwide, according to Touchstone Energy, a network of nearly 900 electric cooperatives nationwide. WEC has maintained a score of 90 or higher for three consecutive years.
“Achieving an ACSI score of 92 for the second time is a remarkable milestone,” said Bruce W. Mueller, CEO/general manager. “For years, we’ve committed ourselves to boosting member satisfaction through a variety of programs—like our capital credits program, new events tailored for young adults and families, backing community projects with our Sharing Success Fund, and supporting local food banks every fall through Power the Pantry. Our members’ positive feedback truly energizes us and reinforces why we’re here—to serve and empower our cooperative community.”
Members at WEC’s 2025 Annual Meeting, held on April 23, 2025, across eight meeting locations in southwest and central Kansas, were asked to complete the survey, with the option of remaining anonymous prior to submission. Over 250 written responses were collected and submitted to ACSI, as well nearly 100 additional online responses through our website.
WEC’s score is higher than all 2025 investor-owned utility scores and municipal utility scores. It places WEC 18 points higher than the average investor-owned utility score of 74, as well as 17 points higher than the municipal utilities score of 75, per the industry ratings in the 2025 ACSI Utility Study. It is also 16 points higher than the cooperative industry average of 76. For more information, please visit www.theacsi.org.
